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FAQ
1. I have submitted an online order form, but have not received my registration.
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In most cases, all orders are processed by the end of the next working day.
If you have not received your registration within that time, please contact
sales@trellian.com with the details of your order.
The most common reasons for delays are invalid or missing email address and/or contact details.
2. I do not wish to use online order form. What other options do I have?
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You can fax the filled in order form to +61-3-9589-7951, or send it
to us via mail.
3. I do not have a Credit Card. How can I place an order?
- Mail order
Fill in the order form, and mail it to us with either a Bank Cheque or a Money Order. Please note that we do not accept personal Cheques draw on a bank outside Australia.
Telegraphic Transfer
You can wire your payment directly to our account. To speed up your order, please either fax us the details of the transfer to +61-3-9589-7951, or via email to sales@trellian.com.